Refund Policy
Return & Refund Policy – Pets&me
At our studio, we understand the deeply personal and emotional significance of the pieces we create for you and your beloved pets.
1. No Returns or Exchanges
Because every item is meticulously handcrafted to order specifically for you, and due to the sentimental nature of our memorial products, we do not accept returns, exchanges, refunds, or order cancellations once a purchase is made.
- All sales are final. Please review your order details carefully before completing your purchase, as we begin allocating materials and scheduling production immediately after your order is placed. We do not offer refunds based on personal preference or change of mind.
2. Damaged or Defective Items
Your satisfaction and peace of mind are our top priorities. We package every ceramic piece securely, but we understand that fragile items can occasionally be damaged during long-distance transit.
- If your item arrives broken, damaged, or incorrect, please contact us at help@petsmeshop.com within 48 hours of delivery.
- Please include your order number along with clear photos of the damaged item and the original packaging. We will gladly arrange a free replacement for you as quickly as possible.