Shipping Policy

SHIPPING POLICY – Pets&Me
Thank you for trusting us with your angel's memory. Every piece we make is crafted with the utmost love, care, and respect. We offer worldwide shipping to bring our creations to families across the globe. Please read our shipping details carefully before placing your order.

1. Handcrafted to Order (Production Time)
We are a small handmade ceramic pet memorial studio, and our products are not mass-produced. To ensure the highest quality, each item is strictly made-to-order.
  • Standard Production Time: Please allow 20 to 30 business days (excluding weekends and holidays) for our artisans to handcraft your order before it is ready to ship.
  • Exceptions: Certain special or highly customized products may require a different production timeframe. If so, the specific timeframe will be clearly stated on the product's detail page.

2. Worldwide Shipping & Delivery Time
Once your item is crafted and carefully packaged, it will be handed over to our international couriers.
  • Estimated Shipping Time: International delivery typically takes 10 to 20 business days after dispatch.
  • Please note that the total turnaround time to receive your order = Production Time (20-30 business days) + Shipping Time (10-20 business days). We appreciate your patience as we create this meaningful piece for you.
3. Shipping Fees, Customs, and Taxes
  • Free Shipping & Duty-Free Services: For select countries and regions, we are pleased to offer Free Shipping and Duty-Free/Tax-Free services. Whether your specific destination qualifies for free shipping or tax exemption will be automatically calculated and clearly displayed on the Checkout Page. Please refer to the checkout page for the final confirmation.
  • Other Destinations: For regions not covered by our duty-free service, your parcel may be subject to customs duties, VAT, or import taxes once it reaches your destination country. In such cases, buyers are entirely responsible for any customs and import taxes that may apply.
  • We are not responsible for any delays caused by customs clearance processes.

4. Address Accuracy & Lost Packages (Disclaimer)
  • Incorrect Address: It is the buyer's responsibility to provide the correct shipping address at checkout. If a package is returned or lost due to an incorrect or incomplete address provided by the customer, we cannot offer a refund or free replacement.
  • Lost or Stolen Packages: Once the tracking information marks the package as "Delivered" to your address, we are not responsible for lost or stolen packages. If you have concerns about package security, please monitor the tracking closely.